These Terms and Conditions apply each time you visit our website. Please read them carefully as they contain important information.
In reading these Terms and Conditions, “we” and “our” mean Pro Strings, owned and operated by Racquet Sports Group Limited of Unit 3 Station Approach, North Street, Emsworth, PO10 7PW, United Kingdom.
The term “website” means the website of Pro String at www.prostring.es or any subsequent URL to replace this domain.
The word “product(s)” refers to any item that is displayed for sale on our website.
If you have any queries about these Terms and Conditions or if you have any comments or complaints on or about our website, you can contact us at sales@prostring.com or +00 (0)1000 000 000.
THE CONTRACT BETWEEN US
Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at the point of dispatch is a legally binding contract created between us. Creating an order does not form any part of order acceptance.
ACKNOWLEDGEMENT OF YOUR ORDER
To enable us to process your order, you will need to provide us with your delivery address. You will be automatically emailed when you place the order. For the avoidance of doubt, this correspondence does not constitute a contract between us.
OWNERSHIP OF RIGHTS
All rights, including copyright, in this website are owned by us. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
ACCURACY OF CONTENT
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any specification details given are approximate only.
DAMAGE TO YOUR COMPUTER & ACCESSIBILITY
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
We make no warranty that the website will meet your requirements, that access will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server represents full functionality, accuracy and reliability.
AVAILABILITY
All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by email or phone. You will have the option either to wait until the item is available from stock or to cancel your order.
ORDERING ERRORS
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
PRICE
The prices payable for goods that you order are as set out on our website. VAT will be automatically charged when required and dependent on the delivery country. VAT is shown as an itemised line on the basket and checkout page.
Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.
We sometimes issue promotional codes that give benefits such as discounts, free delivery and free gifts. These codes may only be used by the person to whom they are issued, are not transferable. If we find that you were not entitled to use the code or did not meet all the Terms and Conditions of its use after accepting your order, we may reverse the benefit that you obtained.
PAYMENT TERMS
We will take full payment immediately upon placing an order. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
OTHER IMPORTANT TERMS
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.